ABOUT THE COMPANY

Our client is an award-winning financial scale-up that is completely disrupting the Australian life insurance sector. They have built a reputation on delivering a premium customer experience driven by super-fast turnarounds, modern technology, and a highly collaborative culture. With their headquarters in Sydney and a rapidly expanding national footprint, they are strategically bringing their daily IT operations in-house to support their continued growth and growing the team in Perth.

ABOUT THE ROLE

Join as the foundational IT Support Analyst for the Perth office. Right now, the business relies heavily on an external MSP for their backend infrastructure, but they need a dedicated, autonomous Level 2 professional to take total ownership of their local IT operations.

Reporting to the IT Operations Lead in Sydney, you will be the main person on the ground in WA. Your day will be a mix of active systems administration across the modern Microsoft stack and high-touch, frontline problem-solving. Because of the time zone difference, you will also serve as the critical IT escalation point keeping the lights on for the Sydney HQ when they log off for the afternoon.

• Take end-to-end ownership of the Perth IT environment and act as the local face of IT

• Manage laptops, endpoints, and software deployments via Microsoft Intune

• Administer Entra ID (Azure AD) for all onboarding, offboarding, and access controls

• Deliver high-touch VIP walk-up support (AV systems, local network troubleshooting, hardware)

• Manage the Jira Service Management queue and triage tickets autonomously

• Provide crucial afternoon IT coverage for the broader national team

SKILLS & EXPERIENCE

• Proven Level 2 IT support experience, ideally within an MSP, financial, or corporate environment

• Hands-on administration capability with Microsoft Intune and Entra ID (Azure AD)

• Strong understanding of ticketing workflows using Jira Service Management or ServiceNow

• A "founder mentality" with the ability to troubleshoot locally before escalating to vendors

• Exceptional stakeholder communication skills with a customer-first, VIP-support mindset

• Australian Citizenship or Permanent Residency is highly preferred

CULTURE

People enjoy working here because it offers the perfect escape from massive corporate red tape or the relentless SLA grind of an MSP. They operate with a trusting, highly collaborative culture where the team genuinely has each other's backs. You are given high levels of autonomy to truly own your IT space without being micromanaged, whilst being fully supported by the wider operations team in Sydney.

BENEFITS

• Competitive Salary: $90,000 Base + Superannuation

• True Work/Life Balance: Trusting hybrid model (3 days in the office, 2 days working from home)

• Prime Location: Modern, premium office space in Perth CBD

• True Ownership: Step out of a "ticket dispatcher" role and actually own a single, clean IT environment

• Career Growth: Join right as a new Executive CIO steps in, setting the foundation for future infrastructure growth

HOW TO APPLY

If you are interested in hearing more about this position, don’t hesitate to contact me or send an updated resume to piero@scaleuprecruitment.com.au.